You are applying for:

Patient Account Representative

Reports To: Department Supervisor

Position Objective:The AR representative is responsible for reconciling discrepancies and collecting on delinquent accounts.Presents a positive image to supporting staff members and patients at all times.

Position Requirements:High School Diploma or Associates Degree in related field, previous experience in healthcare collection/billing preferred, excellent communication and computer skills, good working knowledge of medical terminology CPT and ICD-10 coding. Ability to maintain good working relationships with all co-workers, patients and general public. Knowledge of state laws and statutes.Understanding of legal process involving medical claims.Understanding and react to developing trends in healthcare reimbursements.

Detailed Responsibilities:

Review patient’s past due statements, research and reconcile outstanding items.
Maintain account receivable reports.
Collection of pre-surgical fees.
Maintain the account s receivable within company goals.
Ability to communicate with employers, insurance companies, attorney offices and patients regarding delinquent accounts..
Review EOB’s.
Submit appeals to insurance carriers.
Verify patients insurance.
Independently compose correspondence.
Send letter of protection when PIP is exhausted.
Computer documentation on status of claim.
Provides financial counseling to patients and their families regarding charges for health care services.Assist financially responsible person in arranging payment schedules.
Ability to interface with support departments and articulate issues and concerns.
Processing mail.
Interact with a variety of personalities and situations that require tact, judgment, poise and professionalism.
Maintaining patient confidentiality.
Organizational responsibilities: promoting patient rights; responding appropriately to emergency situations; sharing problems relating to patients or staff with immediate supervisor in a timely manner.

Physical/Mental Demands: High levels of mental concentration are required.Must handle multiple tasks simultaneously and subject to interruptions.Physical effort requires sitting for long periods of time and repetitive movements consisting of reaching with hands and arms; moderate typing on computer.Manual dexterity, visual acuity, and the ability to speak and hear are required.

First State Orthopaedics reserves the right to revise this job description at any time.

EXPECTATIONS OF ALL EMPLOYEES

Provide exceptional service to all of our patients.
Exhibit professionalism and ethical behavior at all times.
Maintain strict confidentiality of patient information and business within the organization’s policies.
Maintain OSHA and HIPAA regulations.
Treat everyone with respect, courtesy and friendliness.
Adhere to all policies and procedures for our organization.
Communicate recommendations on improvements of policies and procedures to management.
Participate in committees, discussions and other team functions.
Provide additional duties as may be assigned.

NOTE:This job description is not intended to be all-inclusive.The above statements are not to be construed as an exhaustive list of all responsibilities, skills or duties, requirements, efforts or working conditions associated with the job.While this is intendedto be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technological developments).This document does no create an employment contract and employment is “at-will”.